Managed service

Managed backup and recovery, with the path back in view.

ExcelyTech provides managed data protection and recovery for small and medium-sized businesses. The service starts with your environment and keeps recovery part of the conversation.

Specific activities and responsibilities are defined by the agreed service scope.

Discuss Your Recovery Readiness Explore the service method
From protection toward recovery
  1. 01Business contextWhat matters?
  2. 02Agreed protectionWhat is in scope?
  3. 03Recovery approachWhat comes next?

A conceptual view of the service conversation, not a fixed delivery sequence.

A copy and a way back

Backup and recovery answer different questions.

A backup is a protected copy. Recovery is the considered path from that copy toward restored service.

BackupWhat is protected?
RecoveryHow is restoration approached?

Having a copy does not, by itself, explain how recovery will be handled. The agreed scope defines the work and responsibilities.

Start with what matters

A service conversation grounded in your environment.

The service is organized around understanding context, agreeing what is in scope, and keeping recovery questions visible.

  1. 01

    Understand the environment

    Bring business context and relevant systems into view.

    What matters?
  2. 02

    Agree the protection scope

    Define what the service covers and where responsibilities sit.

    What is included?
  3. 03

    Keep recovery in view

    Make the intended recovery approach part of the service discussion.

    What comes next?

How the service fits

ExcelyTech works around the agreed customer environment.

The service relationship starts with the customer's systems and data in scope. ExcelyTech brings the customer-facing method and service; supporting technology sits beneath it.

The diagram explains the relationship. It does not define unconfirmed technical or support commitments.

Service relationship
  1. 01Customer environmentBusiness context, systems, and data in agreed scopeCustomer context
  2. 02ExcelyTech managed serviceCustomer-facing delivery and methodologyService provider
  3. 03Supporting technologyPlatform layer beneath the serviceTechnology

The ExcelyTech method

Six connected stages organize the service.

Each stage names an area of focus. The activities depend on the customer's agreed service scope.

  1. 01

    Assess

    Understand the environment and recovery needs.

  2. 02

    Protect

    Apply the agreed data protection approach.

  3. 03

    Validate

    Review protection and readiness within scope.

  4. 04

    Monitor

    Keep visibility on activity as defined for the service.

  5. 05

    Recover

    Follow agreed steps to restore data or systems.

  6. 06

    Test

    Exercise recovery steps as defined by the agreed scope.

These stages describe ExcelyTech's framework, not a guarantee of a particular recovery outcome.

Clear roles

The service, the customer, and the platform have different roles.

The agreed scope is where specific responsibilities are confirmed.

01

Customer

Provides the context for the environment and works with ExcelyTech to define the agreed scope and responsibilities.

02

ExcelyTech

Owns the customer-facing managed service and organizes it around the ExcelyTech method.

03

Supporting platform

Provides technology beneath the service; the platform is not the service provider or the service method.

Technology in context

The platform supports the service. ExcelyTech delivers it.

Arcserve ShadowProtect/SPX is the initial technology platform beneath ExcelyTech's managed data protection and recovery service. The service experience and methodology are ExcelyTech's.

Platform capabilities depend on the version, configuration, environment, and agreed service scope.

  1. Service providerExcelyTech
  2. Customer outcomeManaged data protection & recovery
  3. Operating frameworkExcelyTech method
  4. Technology layerSupporting platform
  5. Initial platformArcserve ShadowProtect/SPX

Intended audience

For small and
medium-sized businesses

A managed service for businesses considering how backup and recovery are handled.

The right fit depends on the business environment and the service scope that can be agreed. Specific eligibility and included activities should be confirmed with ExcelyTech.

Start with a conversation

Discuss what your business needs to protect.

Talk through your environment, recovery questions, and the scope that may fit.

Discuss Your Recovery Readiness